cardmoola

Frequently Asked Questions (FAQ)

Shopping Information
Scheduled Delivery
Refund and Returns
Customer Support Questions
Payment Information

Does CardMoola offer physical gift cards?

No, CardMoola focuses on providing customers with digital gift cards in our marketplace. CardMoola is very customer-focused, if you believe we should reconsider offering only digital gift cards or if there are physical gift cards you want us to provide, please use our contact form to provide feedback regarding your request. Every request is reviewed by our product team.

Why is my favorite retailer's gift card not offered by CardMoola?

CardMoola offers more than 280 gift cards from retailers. The CardMoola product team consistently evaluates our brands and we make additional recommendations based on customer demand. If there is a gift card you want CardMoola to offer, simply send us a request via the customer support page or contact form. We will review your request and notify you once your requested gift card is available.

What happens if I send a gift card to a friend and they do not receive it?

  1. We ask you to check the "Spam" or "Junk" folders to ensure the gift card was not delivered there in error.
  2. Next, we ask you to wait for at least 1 hour to ensure our server is not overwhelmed with requests.
  3. If the recipient has not received the gift card after taking these steps, then please send us a support ticket https://cardmoola.com/support.

How long does it take to deliver digital gift cards?

CardMoola digital gift cards ship nearly immediately after the payment is received. Usually, delivery time is less than 5 minutes after receiving the order confirmation message. We also update the gift card delivery status in real-time in your order summary.


What is a scheduled delivery?

  • A scheduled delivery is a feature CardMoola offers to allow our customers to purchase a gift card today for delivery to another person on a specific day and time.
  • An example would be buying a gift card for a family member on November 21st for delivery at 9 am EST on December 25th. This example illustrates buying a gift card in November for delivery on Christmas morning.
  • When the scheduled delivery purchase is complete you have our 100% guarantee that the gift card with the amount you selected will arrive on time. Gift cards on the CardMoola platform can be purchased up to 365 days in advance. A scheduled delivery is made when the “Send to Friend” option is enabled on the Shopping Cart page.


Why can I not return a gift card after purchase?

Once the digital gift card codes are created, we cannot determine if the gift card has been used or not. We are always looking to improve our functionality. Once we resolve the issues that prevent gift card returns, we will enable that feature.


Does CardMoola offer telephone support?

We ask that you send in your support questions and concerns via our state-of-the-art ticketing system. We have found that the majority of issues can be resolved electronically. If your situation requires a telephone call, we will be sure to contact you if necessary.

Why is cashback not offered on all gift cards?

From time to time, CardMoola offers cashback to our customers as an incentive. We are constantly reviewing our promotions, and we reserve the right to offer promotions at any time. At CardMoola, our customers come first, and we are always looking for ways to improve the experience and save our customers money.

If I have a suggestion or new feature request, how do I report it?

At CardMoola, we care about our customers, and we always want to hear from you. Please visit our support page https://cardmoola.com/support and create a ticket. We will review your request and provide you with updates on our progress. The CardMoola team reviews all suggestions and feature requests.


What are my payment options to buy gift cards at CardMoola?

CardMoola offers numerous payment options to make your purchasing experience seamless. We accept all major debit and credit cards from Visa, Mastercard, and Discover. We also accept payments from several payment gateways, including Apple Pay, Google Pay, and PayPal.


Any unanswered questions?

CardMoola Accepts

Google Pay

© 2023 CardMoola, Inc. All rights reserved.

1-800-Flowers.com

1-800-PetSupplies

Abercrombie & Fitch

Ace Hardware

adidas

Aerie®

Aéropostale

Airbnb

AMC Theatres

American Eagle®

Amtrak

Applebee's

Aquarium

Athleta

AutoZone®

Babin's Seafood House

Baby Depot at Burlington

babyGap

Bahama Breeze®

Bakers Square

Banana Republic

BarkBox 1 Month Gift

Barnes & Noble

1-800 Baskets

Bass Pro Shops®

Bath & Body Works

Belk

Benihana

Bertucci's®

Bill's Bar & Burger

Black Angus Steakhouse

Blaze Pizza

Bloomin' Brands

Bloomingdale's

Bonefish Grill

Boston Market

BR Guest

Brinker

Brio/Bravo Restaurants

Bubba Gump

Buffalo Wild Wings®

Build-A-Bear Workshop®

Burger King

Burlington

Cabela's®

Cadillac Bar

Callaway

CanvasPop

Carnival Cruises

Carrabba's Italian Grill

Carter's

CB2

Paramount+

Celebrity Cruises

CharityChoice

Chart House

Cheddar’s Scratch Kitchen®

Cheryl's Cookies

Chico's

The Children's Place

Chili's® Grill & Bar

Chipotle

Cinemark

Clarks®

The Coffee Bean & Tea Leaf®

Cold Stone Creamery

Columbia

The Container Store

Cost Plus World Market®

Crate & Barrel

Crunchyroll on VRV

Crutchfield®

Christmas Tree Shops®

CVS Pharmacy®

Darden Restaurants

Delta Air Lines

Dick's Sporting Goods

Domino's®

DoorDash

Dos Caminos

DSW

Dunkin' Donuts®

Dave & Buster's

EXPRESS

Fairmont Hotels & Resorts

Famous Dave’s®

Fanatics

Fandango

Vudu

Fogo de Chão Brazilian Steakhouse

Fleming's Prime Steakhouse & Wine Bar

Fox Nation Subscription - 12-month

Fox Nation Subscription - 5-month

Fragrancenet.com

Fruit Bouquets

Gap Options

GameStop®

Gander Outdoors

Gap

Global Hotel Card Powered by EAN Hotels

Golden Nugget

Google Play

Go Play Golf

Great American Days

Grotto

Groupon

Grubhub

Guitar Center

H&M

Hard Rock Cafe

Harry & David

Holland America Line

Hollister

HomeGoods

Hooters

Hotels.com®

Hulu

iFLY

IHOP®

IMVU

Instacart

Jagex RuneScape

Jamba Juice®

Jersey Mike's Subs

Jiffy Lube®

Jo-Ann Fabric and Craft Stores

Kohl's

Krispy Kreme® Doughnut Corporation

LaGriglia

Landry's

Landry's Seafood

Lands' End®

Lane Bryant®

Legal Sea Foods

Lobster Gram®

LOFT

Logan's Roadhouse®

LongHorn Steakhouse®

Lowe's®

Macy's

Maggiano's Little Italy®

Marshalls

Maurices

McCormick & Schmick's

Michaels

Mitchell's Fish Market

Mix It Up™

MLB Shop

MLB.TV

Morton's The Steakhouse

Microsoft Office 365 Home 1-yr Subscription

Microsoft Office 365 Personal 1-yr Subscription

NASCAR.com

Nautica

NBA Store

Neopets

NetDragon Universal

Nexon Karma Koin

NFLShop.com

NHL Shop

Nintendo eShop

Nordstrom

Nordstrom Rack

The Oceanaire

O'Charley's

Old Navy

Olive Garden®

Omaha Steaks®

On The Border Mexican Grill & Cantina

OshKosh B'gosh

Outback Steakhouse

Overstock.com

Pandora Plus 12 Month

Pandora Plus 3 Month

Pandora Plus 6 Month

Panera Bread

Papa John's

P.C. Richard & Son

Peet's Coffee & Tea

PetSmart

P.F. Chang's

Perfect World Entertainment

Piccadilly

Pinkberry®

KingsIsle Pirate101

Sony PlayStation®

The Popcorn Factory

Princess Cruises

Sony PlayStation®Plus - 12 Months

Raffles Hotels & Resorts

Rainforest Cafe

Razer Gold

Red Lobster®

Red Robin®

REI

Roblox

Royal Caribbean

Ruby Tuesday

rue21

Saks Fifth Avenue

Saks OFF 5TH

Saltgrass Steak House

San Luis Resort

JumpStart School of Dragons

Seasons 52®

Sephora

Shari's Berries

Sheetz

SHOWTIME®

Shutterfly

Sierra Trading Post

SiriusXM

Sling TV

Soma

Soothe

Spa & Wellness Gift Card by Spa Week

Spotify Premium Subscription

Sportsman's Warehouse

Staples

Steak ‘n Shake®

Stitch Fix®

Strip House

StubHub

Subway®

Southwest® Airlines

Swissôtel Hotels & Resorts

Taco Bell®

Target

TGI Fridays™

The Home Depot®

TIDAL

T.J.Maxx

Topgolf

Total Wine & More

Tower of the Americas

Texas Roadhouse

Twitch

Uber

Uber Eats®

Ulta Beauty

Under Armour®

UNO Pizzeria & Grill®

Vic & Anthony's

Village Inn

The Vitamin Shoppe®

Victoria’s Secret

Victoria’s Secret PINK

Wayfair

Westgate Resorts 2 Night Stay

White House Black Market

Whole Foods Market®

Wine.com

KingsIsle Wizard101

XBOX

Xbox Live 1 Month Gold

Xbox Live Gold Membership - 12 Months

Xbox Live Gold 3 Months

Xbox Game Pass Ultimate 1 Month

Xbox Game Pass Ultimate 3 Month

Yankee Candle®

Yard House®

Zappos.com